Privacy Policy
Welcome to read LoveLink's Privacy Policy (hereinafter referred to as "this Policy"). LoveLink is provided and operated by the LoveLink Team ("LoveLink", "we" or "us"). We are committed to protecting and respecting your privacy.
Please note that this Policy applies to websites, applications, events and other services operated by LoveLink (collectively referred to as the "Services"). However, it does not apply to services provided by other third parties. If you receive links, content, products or services from third parties, please carefully choose whether to access them. We recommend that you carefully review the privacy policies of the third parties you visit before submitting any personal information.
We use easy-to-understand language to ensure that you fully understand this Policy and make independent choices. If you do not agree with this Policy, please do not use our Services.
We collect information when you create an account or use the Services. We also collect information you share with us through third-party social networking providers, as well as technical and behavioral information when you use the Services. We will also collect information contained in messages you send through the Services, and if you allow it, we will collect information from the phone book of your mobile device. The types and sources of information are detailed below.
Information You Voluntarily Provide to Us
When you use the Services, you will take the initiative to choose to provide us with certain information, including:
- When you download LoveLink and create an account, we may collect the following information from you:
- Nickname;
- Avatar;
- Phone number;
- Login information of third-party accounts you connect to (such as your Google, Facebook or Apple ID).
- *After registration, you can log in to LoveLink at any time to view and change this information. Please ensure that your account information is kept up to date; this is your responsibility.
- When completing your personal information, you can choose to share more information about yourself, such as age, gender identity, date of birth, location, sexual orientation, preference type, height, weight and profile photos. We recommend and encourage you to carefully consider the personal information you disclose. Unless you delete your account, your profile information will be publicly visible to others. To add specific content (such as pictures), you can allow us to access your camera or photo album.
- *Shared content This may include comments, photos, videos and other content. (For example, used as your profile picture) Depending on the release location, such shared content may be viewed publicly by others. You can enter your account at any time, select the content to be deleted and delete it. Please note that you must not upload content involving others without their explicit permission.
- *Other information If you contact our customer service team, we will collect the information you provide during the interaction. Sometimes, we will monitor or record these interactions for training and to ensure service quality.
Information We Obtain from Other Sources
We may obtain information about you from other channels, including:
- Other users of our Services. Other users of the Services may provide us with information about you from time to time, including through customer service inquiries.
- Third-party services. We may collect information about you from third-party services, such as advertising partners, data providers and analytics providers.
Information We Automatically Collect
Even if you do not have an account, when you use the Services, we or authorized third parties may automatically collect certain information from you. Details are as follows:
- We collect information about your activities on the Services, such as how you use the Services (e.g., login date and time, functions used, searches, clicks) and how you interact with other users (e.g., users you connect and interact with, communication time and date, number of messages sent and received).
- **Device Information** We collect certain information about the device you use to access the Services, such as unique device identifiers, IP addresses, Mac addresses, user agents, mobile operators, time zone settings, device models, device systems, system languages, network types, device IDs, screen resolutions and operating systems, application and file names and types, audio settings, and connected audio devices. We may also collect information about your device to diagnose application performance, including battery life, loading time, latency, frame rate or technical diagnostic information.
- **Message Information** We collect and process (including scanning and analyzing) the information you provide when composing, sending or receiving messages through the messaging function of the Services. This information includes the content of the message, the time of sending, receiving and/or reading, and information about the participants in the communication. It is recommended that you do not post any sensitive information when composing and sending messages.
- **Other Information Collected with Your Consent** With your consent, we may collect other information, such as photos and videos (for example, if you want to post photos or videos or participate in the Services).
Cookies and Other Similar Technologies
Cookies are small text files stored on your mobile device to ensure the normal operation of the Services and your convenient access. Cookies usually contain identifiers, site names, and some numbers and characters. Our websites, online services, interactive applications, emails and other services may use Cookies and other similar technologies. Generally, we regard information collected through Cookies and similar technologies as non-personal information because they do not contain any personal identification information about you. However, if the laws of relevant countries/regions regard Internet Protocol (IP) addresses or similar identifiers as personal information, we will also comply with the laws of relevant countries/regions.
We and our partners use Cookies or similar tracking technologies to better understand the usage of mobile applications on your device, the frequency of your use of the Services, events occurring in the applications, cumulative usage, performance data, and the download location of the applications; we and our partners use Cookies or similar tracking technologies to analyze trends, manage websites, track user behavior on websites, and collect demographic information about our entire user base. For example, we may cooperate with third parties to display advertisements on our website or manage our advertisements on other websites. Our third-party partners may use Cookies or similar tracking technologies to display advertisements to you based on your browsing history and interests.
We will not use Cookies for any purpose other than those described in this Policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies stored on your mobile device through the "Settings" option in the App, or you can opt out of tracking and interest-based advertising (if any) by deleting all Cookies or resetting your mobile device (to clear content and data).
We only use your information when there is a legal reason under data protection laws (each a "legal basis"). To process your information as described in this Privacy Policy, we rely on the following legal bases, including contractual necessity, legitimate interests, consent, and compliance with applicable laws and regulations.
Necessity for Cooperation
- Provide you with the Services;
- Enable our communication services if you choose to use this function;
- Ensure that you meet the age requirements for using the Services;
- Enforce our Terms of Use;
Legitimate Interests
Pursue our (or third parties') legitimate interests when we deem it appropriate and necessary, provided that your rights and fundamental interests do not override our (or third parties') legitimate interests, such as:
- Contact you to inform you of information related to LoveLink (such as updates and new functions);
- Conduct research and analysis on how you use and interact with LoveLink;
- Recover debts, prevent fraud and protect the integrity of the Services;
- Protect our legal rights;
- Protect our users and third parties from harm;
- Store, host, and back up (whether for disaster recovery or other purposes) your personal information;
- Resolve disputes and issues;
- Respond to complaints, hearings, arbitrations, litigations or other government or regulatory procedures.
Consent
- Provide you with personalized services and content;
Compliance with Applicable Laws and Regulations
- Comply with any applicable laws, government or regulatory requirements in any jurisdiction applicable to us or our affiliates;
To provide you with timely Services, your personal information may be shared with our affiliates. We will only share your information within affiliates for legitimate and clear purposes, and only to the extent necessary to provide the Services, and in accordance with the purposes described in this Policy. If the purpose is not clearly specified in this Policy, we will explain it in the corresponding notice of the specific service.
We may share necessary personal information with authorized third-party partners (including technical service providers, data storage service providers, marketing promotion service providers, third-party SDK service providers, etc.) to perform specific functions or provide you with better Services and user experience. We share information in accordance with the principles of minimization, necessity and legality. Before sharing information, we will require authorized partners to take relevant confidentiality and security measures to process personal information in accordance with this Policy and applicable laws in your jurisdiction. When we embed third-party SDKs or other similar applications from authorized partners in LoveLink, we will notify you in a timely manner and require the SDK providers that obtain the information to protect your data security.
We may also share your non-personal information with third parties to provide evaluation, analysis or other commercial services. For example, we may use aggregated data to inform partners (such as advertising providers) of the effectiveness, feedback, usage trends, etc. of their services.
In the event of mergers, acquisitions, bankruptcy liquidation, asset transfers and other transactions involving the transfer of personal information, we will, through agreements or other appropriate measures, require the new entity or organization holding your personal information to continue to be bound by this Policy, and require the entity to take confidentiality and security measures not lower than those required by this Policy to process personal information.
Currently, LoveLink stores your personal information on servers in the United States.
For the purposes described in this Policy, and to the extent permitted by applicable local laws and regulations, with your authorization and consent, we may transmit your personal information to other resources or servers for storage or processing, and may also transmit your personal information to third-party service providers and business partners, or transfer your data to other countries or regions. The privacy laws of these countries or regions may be different, and the protection standards for personal information in the jurisdictions where these global resources or servers are located may be different from those in your jurisdiction. However, we will still strive to comply with this Policy to protect your personal information and conduct corresponding cross-border transmission and other personal information processing in accordance with the laws of the country or region where the personal information is located.
When we transmit personal information outside your jurisdiction, whether to our affiliates or third-party service providers, we will comply with applicable laws. We will take appropriate security measures and safeguards to ensure that all such transmissions comply with the requirements of applicable local data protection laws. If you want to know more about security measures and safeguards, please contact us.
The privacy laws applicable in your country/region may grant you the following rights:
- **Right to Know**: Understand what personal information the organization is processing and the reasons for processing (we provide this information to you in this Policy).
- **Right of Access**: You can request a copy of your data.
- **Right to Rectification**: If the held information is inaccurate, you have the right to request rectification.
- **Right to Erasure**: In certain circumstances, you have the right to request the erasure of your data.
- **Right to Restrict Processing**: In limited circumstances, you have the right to request the cessation of processing but retain the data.
- **Data Portability**: You can request a copy of certain data in a machine-readable format for transmission to other providers.
- **Right to Object**: In certain circumstances (including when data is processed based on legitimate interests or for marketing purposes), you can object to processing.
- **Rights Related to Automated Decision-Making (Including Profiling)**: In this regard, if purely automated processing leads to decisions that have legal or significant impacts on individuals, you have multiple rights. In these cases, your rights include ensuring human intervention in the decision-making process.
The specific rights applicable to you (which may include other rights not listed above) may vary depending on your country/region. You should be aware of the rights granted to you by the privacy laws applicable in your country/region.
You can access and edit most of your profile information by logging in to LoveLink. If you wish to exercise any of the above rights, you can also contact our Data Protection Officer. To protect the interests of you and all users, we may need you to provide specific information to help us verify your identity before responding to the above requests.
If you believe that we have not resolved your issue, you have the right to complain to the local privacy or data protection regulatory authority.
We will take other necessary measures to protect your personal information from abuse, unauthorized access, unauthorized modification, disclosure or destruction.
We implement security safeguards designed to protect your personal information, regularly monitor systems to find possible vulnerabilities and attacks, and use administrative, technical and physical safeguards to protect your personal information. We are constantly working to improve these safeguards to ensure the security of your personal information.
However, we need to remind you that no matter how perfect the measures are, we cannot absolutely guarantee that data storage security incidents will not occur. In the event of a data breach, we will report it to the relevant regulatory authorities in accordance with the requirements of relevant laws and regulations, and provide the type of personal information involved in the breach, the number of data subjects, the possible consequences of the breach, and the remedial measures we intend to take. We will take the best measures to remedy or mitigate the damage and consequences of the data breach. Where permitted or required by laws and regulations, we will promptly inform you of the possible consequences or significant damages to you so that you can take appropriate measures in a timely manner to protect your rights as much as possible.
There are no completely secure websites, Internet transmissions, computer systems and wireless connections in the world. In addition to the necessary protection measures we take, users also need to improve their awareness of privacy and security risks. For example, when you access third-party websites, links, products or services from the Services, you should carefully read the terms of use of such third parties to ensure the security of any data collected by such websites, links, products or services. We are not responsible for any data security issues caused by these third parties. If you find that certain content, advertisements or functions on our websites, products or services may be provided by third parties and may endanger your privacy and security, please contact us in a timely manner, and we will handle it as a priority in accordance with laws and regulations.
We only retain your personal information for as long as necessary to provide you with the Services, so that we can fulfill our contractual obligations and exercise our rights to the involved information. If we do not need your information to provide you with the Services, we will only retain it if we have a legitimate business purpose.
When you cancel your account, we will take reasonable measures to ensure that the account is no longer visible in the Services and delete your personal information from our systems. After you cancel your user account, we will also delete personal information related to the in-app messaging function. Please note that information sent to other users of our Services is stored on their devices, and we cannot delete such information.
In any case, we may need to retain your data for a longer period in accordance with legal obligations or legal requirements. Although our systems are designed in accordance with the above guidelines, due to technical limitations, we cannot guarantee that all data can be deleted within a specific time.
After you terminate the use of LoveLink, we will store your information in an aggregated and anonymized form.
This Service is only for users who are 18 years of age or older or the equivalent age specified by the laws of your jurisdiction (in some cases, this age may be higher due to local regulatory requirements, please refer to your local privacy policy for more information). We will not intentionally collect any information about children, minors or anyone under the age of 18 or the equivalent age specified by the laws of your jurisdiction, nor will we market to them. If you are under the age of 18 or the equivalent age specified by the laws of your jurisdiction, please do not submit information to us. If we find that a child, minor or anyone under the age of 18 or the equivalent age specified by the laws of your jurisdiction has registered with us and provided us with personal information, we will take measures to terminate that person's registration.
We reserve the right to update or modify this Policy at any time to reflect changes in our business, technology, applicable laws and practices. If there are any changes to this Policy, we will notify you of the latest Policy here (this page), through the official website or by other means. Please pay attention to this website and the notifications we send to you to learn about the latest updates to this Privacy Policy. Although this Privacy Policy may be modified, your rights under this Policy will not be reduced without your explicit consent.
Before we collect more personal information from you or use or disclose your personal information for new purposes, we will seek your explicit consent again in accordance with applicable laws. Your continued use of the Services on this website, mobile device and/or any other device constitutes your consent to the updated Privacy Policy.
If you have any comments, questions or concerns about our privacy policy or personal data protection practices, please contact us through the following method: Our Data Protection Officer: SpiderOFC@outlook.com.
We will review your request as soon as possible and reply to you within 15 to 30 days after verifying your user identity. If your request involves any complex or significant issues, we may ask you to provide additional information.
California User Area
If you use the Services in California, the following additional terms apply. In case of any conflict with the main privacy policies, the following provisions shall prevail:
- **California Consumer Privacy Act**. For users who are residents of California, you have the following additional rights under the California Consumer Privacy Act, and you have the right not to be illegally discriminated against for exercising your rights under the Act:
- You have the right to request us to disclose certain information to you and explain how we collected, used and shared your personal information in the past 12 months.
- You have the right to request us to delete the personal information we collected from you, subject to certain exceptions.
- We do not sell personal information, so we do not process requests to opt out of sales.
- **California's "Shine the Light" Law**. For users located in California, we will not share your personal information with third parties for their direct marketing purposes. In addition, according to California law, online service operators must disclose how they respond to "Do Not Track" signals or other similar mechanisms to enable consumers to choose whether their personal information is collected across third-party online services over time, provided that the operator conducts such collection. Currently, we do not track users' personal information across third-party online services. The law also requires web service operators to disclose whether third parties can collect personal information about their users' online activities when they use their services. We do not allow third parties to intentionally collect personal information about an individual user's online activities across different online services.